Terms & Conditions

General terms and conditions of sale

The conditions stipulated below will come into effect between the parties only when the seller has confirmed the order and sent the buyer all of the conditions set out.

IDENTIFICATION AND CONTACT DETAILS OF THE HOLDER

GRUPO MUNRECO, SL (hereinafter, MARK MADDOX) with Tax Identification Number B28557064, registered office at C/ ANABEL SEGURA 7, PLTA. 1-D (28108 ALCOBENDAS) MADRID, registered in the Companies Registry of Madrid, in Volume 14,819 Folio 37, Section 8, Page M-56434, operates through the website www.markmaddox.com only in Spanish mainland territory.

You can contact the Owner through the following means:

Customer service number : 91 48 48 000

Email : hello@markmaddox.com

I.-COVERAGE OF OUR PRODUCTS

The use of this web platform, as well as any transaction carried out through it, is considered to be carried out in Spain and, therefore, is subject to current Spanish laws and regulations, all without prejudice to the legislation that may be applicable according to the condition of the consumer.

These General Terms and Conditions are intended to establish the regulatory framework for entering into the Contract. These terms and conditions will be supplemented, where applicable, by the corresponding Special Terms and Conditions.

As a Consumer, the Contract entered into is governed by the Spanish Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter referred to as, TRLGDCU).

II.- CONTRACTING PROCEDURE. HOW CAN I BUY ONLINE?

In order for you to access the products offered by MARK MADDOX and to make a purchase, you must freely and voluntarily provide the personal data that will be requested.

It is hereby informed that, in accordance with the requirements of Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow the following steps:

1. Click on the product you wish to select and press the "add to cart" button. The cart is located in the upper right corner of the page.
2. If you wish to continue shopping, you must press the “continue shopping” button.
3. Once you have selected the products you wish to purchase, as well as the number of units, you must click on “PLACE ORDER”.
4. Next, you will need to provide your personal information. For this purpose, you can log in or create an account to complete your order.
5. Next, you must provide a delivery address and your chosen shipping method.
6. On the same screen, to the right, you have the shopping cart summary with the selected products and price.
7. Finally, you must select your desired payment method and confirm your purchase using the “ ORDER WITH OBLIGATION TO PAY ” button .

Prior to clicking the aforementioned button, you will see an information clause regarding data protection, as well as access to the second layer of information (detailed information on the privacy policy) and access to these Terms and Conditions.

To complete your purchase, you must read and accept both the Privacy Policy and these General Terms and Conditions, which will govern the transaction. You can download the General Terms and Conditions if you wish.

In addition, you can accept receiving commercial information and the invoice in electronic format.

MARK MADDOX informs you that the electronic document formalizing the contract will be properly archived, ensuring that it is accessible to the user. To this end, the user may request it from their customer area or through the contact methods provided by our Customer Service.

Technical means for error correction:

The user has access to technical resources provided by MARK MADDOX during the hiring process to identify and correct any errors in data entry. If any errors are identified in the data entry, the user can follow these steps:

• Customer Area: Access the customer area using the credentials provided during the registration process. Identify the relevant transaction and select the data correction option. Correct the incorrect data and confirm the changes.
• Customer Service : If you prefer direct assistance, you can contact our Customer Service through the available communication channels, indicating which information is incorrect and providing the correct information for immediate update.

Also, please note that for security reasons, if you choose PayPal as your payment method, once the order has been placed, you will not be allowed to make any changes to the shipping address.

III.- CUSTOMER SERVICE

To provide comprehensive support, we would like to inform you of the multiple ways you can obtain information, manage claims, or get assistance related to your order. For the appropriate purposes, you can contact our Customer Service Department as follows:

1. Contact Form: You can contact MARK MADDOX through our contact form available on our website. You can access it by clicking here.
2. Email: hello@markmaddox.com
3. Telephone: 91 48 48 000

Customer Service Hours :

Our Customer Service team will be available to help you during the following hours:

    Monday to Friday: 9:30 a.m. to 5:30 p.m.

IV.- Product information

The descriptions of the products offered on our portal are based on the MARK MADDOX product catalog.

The products we feature on our website are carefully selected from our collection. We have taken great care to accurately display the colors and features of our products. However, due to variations in the quality or resolution of monitors or devices used by users, it is important that you carefully review the product description on the purchase page, as it is not subject to these variations.

In addition, to provide more complete information, we will also indicate the product's stock availability. In the event of an error where a product is shown as available but is not after purchase, MARK MADDOX We will inform the user of this situation in accordance with what is established in our section "RETURNS POLICY – Lack of stock".re.

V.- PRICE INFORMATION

The price of each product will be as indicated on our website at the time of purchase and will be expressed in Euros (€). Unless otherwise stated, the prices of the products shown on our website include legally applicable taxes (Spanish VAT).

It is important to note that prices may change at any time, although such changes will not affect orders that have already been placed.

Our goal is to maintain a transparent relationship with our customers and address any errors fairly and efficiently. Therefore, while we strive to ensure the accuracy of all prices on the website, we acknowledge that occasional errors may occur. In case we detect a clear and verifiable price error for any product you have ordered, we will inform you immediately. In such a case, we will offer you the option of reconfirming your order at the correct price or, alternatively, canceling it if you prefer. This will take place before we send the order confirmation to the email address you provided, at which point the contract will be considered finalized, in accordance with applicable regulations.

VI.- SALES PROMOTION

The following will be considered sales promotion activities:

• Sales and discounts.
• Sales on offer or promotion.
• Clearance sales.
• Liquidation sales.
• Sales with a gift.
• Direct sales offers.

In all cases where our organization conducts any of the aforementioned sales, the announcement will specify their duration and, where applicable, any special rules governing them. The duration of each sale period will be determined at the organization's discretion.

In the case of items with a price reduction, the previous price will be shown along with the reduced price, except in the case of items put on sale for the first time.

If the advertised sales do not include the information set out in the preceding paragraphs, it will be understood, as indicated in these terms and conditions and in this section, that the price may vary depending on demand and is not subject to a specific timeframe or promotion. In other words, these will be the RRP (Recommended Retail Price).

In the case of sales with a gift or incentive, this may be delivered within the period determined by the sale without exceeding that established in each Autonomous Community/Region, which in any case will not be more than three months from the expiry date of the promotion.

VII.- SHIPPING COSTS

We do not charge shipping fees on any of our orders. All shipments are free of charge to the customer, regardless of the purchase amount.

Return shipping costs will only be charged if the customer returns a product for reasons not covered by the warranty. In such cases, the customer will be responsible for the return shipping costs, which will be clearly and transparently communicated to them.

VIII.- OFFER AND ACCEPTANCE

The procurement process and pre- contractual information are in Spanish. This is the language that will be used for all procurement procedures. If the process can be carried out in another language, this will be indicated before it begins.

IX.- INFORMATION ABOUT PAYMENT METHODS

Payment is made through the website at the time of purchase and MARK MADDOX will send you a confirmation email informing you of the expected date for receiving the product.

MARK MADDOX states that it does not have access to or store sensitive data relating to the payment method used by the User, except for that strictly necessary for its management. Only the corresponding financial institution processing payment has access to this data for the management of payments and collections. Once the purchase process is complete, an electronic document formalizing the contract is generated, which the user can print.

MARK MADDOX reserves the right to cancel orders in accordance with these terms and conditions. You can consult the reasons for cancellation in the specific section that governs them.

• What payment method can I use to make my online purchase?

Payment for products offered by the entity can be made through:

1. Credit or debit card. Visa, MasterCard, Maestro. If your payment method is a bank card, by clicking "Order with obligation to pay" you are confirming that the credit card belongs to you. If you receive a notification that your card has been declined and you have verified that the card has not expired and that the information associated with your card is correct, you should contact your bank first to find out the reason for the decline or lack of authorization
2. PayPal. If you choose PayPal as your payment method, once the order has been placed, it is not permitted to make any changes to the shipping address.
3. Discount coupons. See specific coupon conditions.

Once the order is placed, the company will confirm it immediately. These General Terms and Conditions will remain on this website and must be accepted by you before making payment.

Is it safe to enter my credit card details on the website?

As you can see in our security policy, our payment is secure using the indicated methods. Our online store has a An SSL certificate protects the banking information transmitted during the purchase process using encryption methods. Confidential credit or debit card payment data is transmitted directly and securely to the financial institution.

When making a payment through the payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. It will then connect to the card issuer, which will request authentication and authorization of the transaction.

• My card has been declined, what can I do?

If you receive a notification that your card has been declined, you should first contact your bank to find out why. However, this can happen for several reasons:

1. The most common reasons for payment rejection are related to payment security policies . When making a payment through the secure payment gateway, the system will automatically verify that the card is activated for Secure Electronic Commerce. It will then connect to the issuing financial institution, which will ask the buyer to authorize the transaction using a personal authentication code. The transaction will only be processed if the credit card issuer confirms the authentication code, at which point the card will be charged. Otherwise, the transaction will be rejected.
2. The card may be expired. Please check that your card has not exceeded its validity date.
3. Credit limits or funds hold . The card's purchase limit may have been reached.
4. Data entered incorrectly. Please check that you have filled in all the required fields with the correct information.

In any case, your bank is the only one that can provide you with the exact reason why a payment has been rejected.

My card has been used fraudulently, what should I do?

You must notify MARK MADDOX via email or telephone, of any improper or fraudulent charges on the card used for purchases on the website, as soon as possible, so that MARK MADDOX may carry out the actions it deems appropriate.

• Billing information

The company generates invoices electronically provided you authorize us to do so at the final stage of the purchase. If you have not indicated your consent to receive the invoice electronically, we will provide you with a paper invoice along with your order, as this is the default format.

If you did not tick the box authorizing the issuance of the invoice in electronic format, but are interested in having it in that format, you can request it later through your user area if you are a subscriber to any of our company's products or by writing to the email address provided in these terms and conditions.

The invoice will be issued in the name of the individual or legal entity placing the order, so the User must ensure that the correct and complete details of the buyer are provided.

No further changes will be possible.

MARK MADDOX Please note that, to preserve data confidentiality, duplicate invoices will only be issued to the contract holder. Duplicates will not be issued to third parties.

X.- SHIPPING POLICY

• Delivery time

The maximum delivery time for products is 1 to 5 business days after payment has been received, according to the chosen method. If, for any reason, the order cannot be delivered within the established timeframe, we will notify you as soon as possible.

It is important to note that all delivery times mentioned are in business days and are subject to payment confirmation according to the selected method. In the event of any delivery delay, we will inform you promptly.

Please note that we do not deliver on Saturdays, Sundays or national, regional and local holidays.

• Delivery location

MARK MADDOX is committed to delivering the product in perfect condition to the address you have indicated, which must be located within Spain. To ensure successful delivery, it is important that the address provided is accessible during normal business hours.

It is important to note that MARK MADDOX assumes no responsibility if the product delivery is not completed due to incorrect, inaccurate, or incomplete information provided by the user. Furthermore, MARK MADDOX It will not be responsible in cases where delivery cannot be made due to causes beyond the control of the assigned shipping company, such as the absence of the recipient.

• Transfer of risk and ownership

Delivery is considered complete when the product has been made available to the User or a third party designated by the User (other than the carrier) at the specified delivery location. The risk of loss, damage, or theft of the products passes to the User upon delivery. However, if the consumer arranges for the transport of the goods or the chosen carrier is not among those offered by the company, the risk passes to the consumer upon delivery of the goods to the carrier, without prejudice to the consumer's rights against the carrier.

• Delivery problems

If there is any discrepancy or visible problem with the order upon delivery, you should not accept the delivery and should note it on the delivery slip or other document used by the carrier. Accepting an order with noticeable damage or defects may cause problems with its return. However, in these cases, as well as in cases where defects are detected upon opening the package, you must contact us immediately via email at hello@markmaddox.com Please provide your personal details and order number, a photograph, and a description of the discrepancy or problem , and we will contact you shortly to try to resolve the issue.

XI.- LEGAL GUARANTEE

• Right of withdrawal

In accordance with Article 102 of the General Law for the Defense of Consumers and Users (LGCDU), you have the right to withdraw from the transaction within fourteen calendar days , without needing to state a reason. A withdrawal form is available for this purpose .

In that case, in accordance with the provisions of article 108.1 second paragraph of the LGCDU, the shipping costs arising from the return will be borne by you .

How should I proceed to return a product?

1. The products must be returned in the same condition in which you received them, along with any related accessories, and it is advisable to include a photograph of the condition of the product and the packaging.
2. MARK MADDOX The company that will collect the product will inform you. The collection time will be approximately two business days.
3. We will not accept returns sent freight collect under any circumstances.

Once we have verified that the products you are returning meet all the specifications of this policy, we will send you an email informing you that the return has been accepted.

If you have any questions about the return process, please contact us via email at hello@markmaddox.com or by phone at our Customer Service number 91 48 48 000.

• Refund

Regardless of the payment method you used , the refund will be processed as soon as possible, but always within 14 days of receiving the returned product at our warehouse. If you paid by bank transfer, please include your bank account details in the return form so we can process the refund.

• Out of stock

If all units of the purchased product are out of stock, Customer Service will notify you as soon as possible using the contact information provided during the purchase process. In this situation, MARK MADDOX undertakes to make the refund of the purchase amount immediately and, in any case, without undue delay.

XII.- MINORS

Access to and purchase of products on this website are reserved exclusively for people over eighteen (18) years of age, in accordance with Article 1263 of the Civil Code. If a minor wishes to purchase our products, the purchase must be formalized by their father, mother, or legal guardian, who will assume all contractual obligations and guarantee the veracity of the information provided. Parents or legal guardians are urged to supervise the online activities of minors and ensure that they do not make purchases without proper authorization. MARK MADDOX We are not responsible for purchases made by minors without the authorization of their legal representatives, nor for inaccurate data that they may provide.

XIII.- CONFLICT RESOLUTION

• Applicable law and jurisdiction

The relationship between MARK MADDOX and the Consumer and User will be governed by current Spanish legislation. In accordance with the provisions of Article 90.2 of the Spanish General Law for the Defense of Consumers and Users (TRLGDCU), all disputes and claims arising from this legal notice will be resolved by the Courts of the consumer's domicile.

• Complaint forms

At MARK MADDOX, we are committed to ensuring customer satisfaction and addressing any complaints promptly and effectively. If at any time you believe your consumer rights have not been respected or you have a complaint about our products or services, you can request a complaint form.

You can make this request in the following ways:

• Via email: If you wish to request Complaint Forms electronically, you can send an email to our official contact address: hello@markmaddox.com . In the subject line, please include "Complaint Form Request". In the body of the email, provide your full name, address, and a brief description of the complaint or reason for the request.
• You can also download the complaint forms by clicking here.

Once we receive your request, we are committed to providing you with the Complaint Forms as soon as possible and giving you all the necessary assistance to complete them correctly. Your opinion is important to us, and we will strive to resolve any problems or issues fairly and transparently. Remember that we are here to help and are committed to the quality of our products and services. If you have any further questions or need more information, please don't hesitate to contact us. We'll be happy to assist you.

• Out-of-court dispute resolution

In accordance with Article 40.5 of Law 7/2017 of 2 November, which transposes Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 into Spanish law, consumers and users are hereby informed that, in the event of a dispute, they may resort to alternative dispute resolution mechanisms. For information and assistance on how to file a complaint, please consult the European Commission's website: Available avenues of redress for consumers in the EU - European Commission .

• Intellectual Property Claims

MARK MADDOX We respect the intellectual property of others. If you believe your intellectual property rights have been infringed, please notify us by email at hello@markmaddox.com, providing the following information:

• Detailed description of the work protected by intellectual property rights that you believe has been infringed.
• Clear and specific identification of the exact location on our website where the alleged infringing content is located.
• Sufficient contact information.
• A statement in which you state in good faith that the use of the content in question is not authorized by the intellectual property rights holder, their legal representative, or the law.
• A statement affirming that the information provided in your notification is accurate and that you are the owner of the intellectual property rights or are authorized to act on behalf of the owner.

Once we receive this information, we will analyze it and take appropriate action, in accordance with our policies and applicable law. We appreciate your cooperation in this process and are committed to addressing any intellectual property infringement claims diligently.

XIV.- LEGAL NOTICE AND PRIVACY POLICY

For detailed information about the Product Owner, as well as the legal terms and conditions governing the operation of this website, and how we handle and protect your personal data, please visit the Legal Notice and Privacy Policy sections, available on our website.

XV.-SECURITY POLICY

MARK MADDOX has purchased an SSL certificate for its website.

An SSL certificate allows you to protect all personal and confidential information that may be handled on a website, regardless of the information being transmitted, such as from any of the website's contact forms to the server, or the data entered for newsletter subscriptions or access to protected areas, etc.

The website address will appear in green, activating the “ https ” protocol which allows secure connections from a web server to the user's browser.

XVI.- MODIFICATIONS

These General Terms and Conditions may be modified/updated in accordance with legal require ments or due to updates to our policies. For this reason, we advise you to review these General Terms and Conditions before purchasing any new products.

Date 20/02/2026

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